( Please mention the Course Identification
when paying by credit card, or write the course I.D. on the check when sending
your payment.
Policies:
These policies have been put into place to ensure our customer receives the
highest quality instruction. Since class size is limited, all
cancellation/rescheduling deadlines will be strictly adhered.
Cancellations:
A company or individual may cancel a class without penalty by giving ECG notice*
at least 10 business days prior to the scheduled starting date of the
class. If a company or individual cancels a specific course without at
least 10 days business days but more than 5 business days notice* prior to the
starting date, the company or individual will be assessed a 50% cancellation
fee. If a company or individual cancels a specific course without at least
5 business days notice* prior to the starting date of the class, the company or
individual will be assessed a 100% cancellation fee. No refund will be
made.
Reschedules:
A company or individual may rescheduled a class without penalty by giving ECG
notice* at least 10 business days prior to the scheduled starting date of the
class. A limit of 3 reschedules per class permitted.
No Shows:
If a company or individual does not attend a class and does not give notice*,
the company or individual will be assessed a 100% "no show"
fee.
Reimbursements:
ECG reserves the right to cancel a class at any time. If that happens, we
will refund the course fee(s) in full. ECG's liability is limited to the
course fee(s) only. ECG cannot be held liable for airfare, lodging or
other related expenses, including any airline penalties incurred.
Payment:
Payment is due at registration time in order to confirm registration.